Terms of service

Company Information

Helse Teknologi Produkt AS
Org. no.: 934 659 155
Address: Hasselbakkvegen 14, 7060 Charlottenlund, Norway
Email: hello@dtablet.com

Pre-Orders

We currently sell products on a pre-order basis only.

  • A deposit of €1 per product is required when placing a pre-order.

  • Once the final price and delivery date are confirmed, we will contact you. At that time, you may choose to cancelyour order or confirm your purchase.

  • Pre-orders may be cancelled at any time with a full refund, regardless of the 100-day return period.

Delivery Time:

  • For pre-orders, the delivery date is not yet set. We will notify you once confirmed and deliver on the agreed date.

  • For regular sales, delivery time is normally within 4 business days.


Ordering & Payment

  • All prices are listed in EUR (€) and include VAT (where applicable).

  • Payments can be made securely using the available checkout options (e.g. credit/debit card, Klarna, PayPal, Vipps where available).

  • You will receive an order confirmation by email once the purchase is completed.

  • We reserve the right to cancel orders in the case of obvious pricing errors or stock unavailability.


Delivery

  • Orders are normally processed and shipped within 2 business days (except pre-orders).

  • Shipping costs are displayed before you confirm your order.

  • Delivery times may vary depending on the shipping destination.

  • If delivery is delayed, we will inform you as soon as possible.


Right of Withdrawal (EU Consumer Rights)

  • In accordance with the EU Consumer Rights Directive (2011/83/EU), you have the right to withdraw from your purchase within 14 days of receiving your order.

  • To exercise this right, contact us at hello@dtablet.com with your order number.

  • Products must be returned unused and in their original packaging.

  • Return shipping costs are the responsibility of the customer unless otherwise agreed.

  • Refunds will be processed within 14 days after we receive the returned goods.

Extended Return Policy:

We also offer a 100-day return period for regular purchases, as we want you to feel fully satisfied with your order.

Special Pre-Order Refunds:

Pre-orders can be cancelled at any time before delivery and will always be refunded in full, even beyond the 100-day return period.


Complaints & Warranty

  • If an item is defective, damaged, or not as described, your rights are protected under the EU Consumer Sales and Guarantees Directive (1999/44/EC) (and equivalent consumer laws where applicable).

  • Please contact us at hello@dtablet.com with a description and photos of the issue.

  • If the complaint is valid, you may be offered repair, replacement, or a refund.


Returns & Refunds

  • Please contact us before returning a product.

  • Returned products must be in new condition unless the return is due to a valid complaint.

  • Refunds will be made to the same payment method used at purchase.

  • Pre-order refunds are always available on request, regardless of time passed.


Privacy

We process your personal data in accordance with the General Data Protection Regulation (GDPR) and other applicable privacy laws. Please see our Privacy Policy for details.


Special Terms

  • These terms apply to direct sales.

  • Purchases made through retailers may be subject to separate terms.

  • Terms will be updated once we have selected a logistics partner (3PL) and confirmed delivery schedules.